Privacy Policy

Harbour One is operated by Harbour Creative. When this policy says “we”, it means Harbour Creative operating Harbour One.

Account information: your Harbour ID, verified email or phone, and the details you choose to add to your profile.

Creator information: storefront details, experience listings, availability and limits, and verification evidence.

Activity and requests: the experiences you request, messages inside a request, deliverables, reviews, and the signals that help us show relevant experiences (which you can switch off in your discovery settings).

Payment information: payments are processed by our payment provider. We do not store your full card details on Harbour One servers.

To create and manage your account, run the marketplace, process requests and payments, deliver experiences, provide support, keep the platform safe, and improve discovery and recommendations. You control personalisation in your discovery settings.

Your Harbour ID and verified contact methods are private. Your public creator handle and storefront are visible to anyone. Profile activity such as saves and follows is visible to you. Communication inside a request is visible to the people in that request and to the Harbour One team for support and safety.

Access to personal data is restricted internally by role, and sensitive actions are recorded in an audit log.

We use signals like views, saves, follows and bookings to show relevant experiences. You can turn personalised recommendations and activity signals off at any time in your discovery settings, and clear your history. Turning these off does not stop the marketplace working.

We share information with our payment provider to process payments, with email and infrastructure providers to deliver messages, and where required by law. We do not sell your personal information.

We keep information for as long as your account is active and for as long afterwards as we need to for records, disputes, and legal obligations. We protect information with access controls, encryption in transit, and role-based permissions enforced server-side.

You can update your profile, manage your Harbour ID, control personalisation, and request access to or deletion of your personal information by contacting us. Some information may be retained to meet legal obligations.

Harbour One is not intended for anyone under the age required to use a payment provider in their country. We do not knowingly collect information from children.

We may update this policy as Harbour One develops. Material changes will be communicated in advance, and the date above reflects the last update.