Terms of Service

Harbour One is a marketplace where creators offer bookable access experiences — recognition and replies, personalised moments, live time, and collaborations — and people can discover and request them. Creators are sellers, experiences are the products, and users are the buyers.

Harbour One handles discovery, storefronts, requests, delivery, payments, reputation, trust and support. It is not a social network and does not guarantee any particular outcome beyond the terms a creator sets for a given experience.

To use Harbour One you create a Harbour ID — your sign-in identity across Harbour products. You agree to provide accurate information, keep your credentials secure, and be responsible for activity on your account.

One Harbour ID can be a customer and can later gain creator capability. Becoming a creator is an application and capability transition, not a second account. Your public creator handle is separate from your Harbour ID and changing it never changes your login identity.

Creators decide what access they offer, set their own prices, limits, turnaround times and boundaries, and are responsible for the experiences they list and deliver. Harbour One reviews storefronts and experiences before they are public and may remove or decline anything that does not meet our standards.

Creators must be able to deliver what they offer and must keep their listings, availability and limits accurate and up to date.

When you request an experience, the terms for that experience — what you get, when you get it, and what the creator will and will not do — are written down before anything is paid. A request is not confirmed until the creator accepts it.

Communication about a request stays inside Harbour One. Deliverables and proof of completion are tracked on the platform. Completion is confirmed by the buyer or by an automatic confirmation window.

Payments are collected by Harbour One on the creator's behalf. Money is held until the experience is complete. Harbour One earns a fee when a creator earns from a completed experience.

Refunds, cancellations and disputes are handled by the Harbour One team directly. The cancellation rules for each experience are shown on its listing before you pay. See our Refund Policy for how refunds and disputes work in practice.

Creators must not purchase, generate, arrange or knowingly use fake likes, followers, comments, views, shares, impressions, bots, engagement farms or any other artificial activity intended to misrepresent genuine reach, audience or performance, and must not knowingly provide misleading audience or performance information to Harbour One, customers or partners.

Legitimate advertising and platform-native paid promotion are not prohibited, provided they comply with the host platform's rules and are not presented as organic engagement.

Harbour One has a responsibility to protect not only creators, but also customers, brands, partners and other participants from misleading engagement or performance information. We may investigate activity that reasonably appears inconsistent with genuine engagement, and may temporarily restrict or remove Harbour One collaborations, or pause promotion, while a serious integrity concern is under review.

Where a serious or deliberate breach is reasonably established, we may remove collaborations, stop promotion, restrict privileges, suspend participation or terminate participation in Harbour One, in accordance with the applicable agreement and applicable law. Action will be proportionate, recorded with a reason, and — where practicable — preceded by notice and an opportunity to respond or remedy. Nothing in these terms limits your rights under the Australian Consumer Law.

Our Creator Policy sets these standards out in full. Existing creators are required to acknowledge the current version of these terms and that policy before entering any future Harbour One campaign or commercial opportunity.

You agree not to misuse the platform, to respect creators' boundaries, to keep communication within Harbour One, and not to attempt to circumvent payments, contact, or safety controls. We may suspend or remove access for serious or repeated breaches.

Harbour One provides a marketplace and does not guarantee that any creator will accept, deliver or complete a request. To the extent permitted by law, our liability is limited to the amount you paid for the relevant experience.

We may update these terms as Harbour One develops. Material changes will be communicated in advance, and the version and date above reflect the last update.

Questions about these terms can be sent to the Harbour One team through the contact details on the site.